Frequently-Asked-Questions

Find quick answers to the most common questions about ordering, shipping, tracking, and returns at Lone Star Fit.

How do I place an order?
Select your fitness and wellness products at lonestarfit. Shop, add them to your cart, and complete checkout using our secure payment gateway.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as standard digital wallet payments.
Can I change or cancel my order?
We process orders rapidly to meet our daily 2:00 PM CST cut-off time. If you need to make changes, please email support@lonestarfit.shop or call +1 325-625-1000 immediately. Once an order has been dispatched, it cannot be altered.

What are your shipping rates and times?
- Processing Time: 1 to 3 business days (Mon–Fri).
- Transit Time: Standard U.S. shipping takes 8 to 10 business days after dispatch.
- Rates: Calculated dynamically at checkout based on order size and delivery destination.
Where do you ship?
We ship across the United States. Heavy equipment cannot be shipped to P.O. Boxes.

How do I track my package?
Once dispatched, you will receive a shipping confirmation email containing your tracking link. You can also trace your shipment on our [Track Order] page.
Why hasn't my tracking status updated?
Carriers (USPS, UPS, FedEx) typically take 24 to 48 hours to update tracking status after scanning your package into their network.

What is your return policy?
We offer a 30-day return policy. Items must be unused, unworn, in original packaging, and accompanied by proof of purchase.
How do I initiate a return?
Email support@lonestarfit.shop to obtain return instructions. Approved returns should be sent to:
Lone Star Fit, 720 W 10th St, Coleman, TX 76834, USA.
When will I get my refund?
Refunds are processed to your original payment method within 10 business days after we inspect your returned items.

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