Help & Support
We are dedicated to supporting your fitness and wellness journey. Find quick solutions to common issues below or connect directly with our customer care team.
Quick Support Channels
- Email Support: support@lonestarfit.shop
- Customer Care Line: +1 325-625-1000
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Frequently Asked Questions
- Where is my order?
- Tracking links are emailed within 1–3 business days after purchase. You can also trace your shipment anytime by following our [Track Order] guide.
- How do I start a return or exchange?
- Items can be returned within 30 days of delivery. Contact support@lonestarfit.shop with your order number to receive authorization and return shipping instructions.
- What if my product arrives damaged or incorrect?
- Please take photos of the item and original packaging, then notify us within 7 days of delivery at support@lonestarfit.shop so we can issue a free replacement.
- Can I update my shipping address?
- We process orders rapidly after our daily 2:00 PM CST cut-off time. Call +1 325-625-1000 immediately if you need to correct an address before dispatch.
Store Operations & Returns Location
Lone Star Fit
720 W 10th St
Coleman, TX 76834
United States