Shipping policy
Processing & Transit Times
Processing Time: Please allow 1 to 3 business days (Monday – Friday) for order processing and packaging prior to dispatch.
Daily Cut-Off Time: Orders placed before 2:00 PM CST begin processing the same business day. Orders placed after 2:00 PM CST begin processing on the following business day.Standard U.S. Transit Time: 5 to 10 business days after dispatch.
International Transit Time: 7 to 15 business days (Remote or rural areas may require up to 30 days).
Please note: Carrier delays caused by natural disasters, severe weather, holidays, or carrier backlogs are outside our direct control.
Shipping Rates & Delivery Options
Shipping rates are transparently calculated at checkout based on package weight, order value, and destination address. Applicable taxes and shipping fees are fully displayed prior to payment.
Order Tracking & Notifications
Every order includes full tracking.
Once your package has dispatched, an automated shipping confirmation email containing your carrier tracking link will be sent to the email address provided at checkout.
You can track your shipment anytime on our Track Order page or by clicking the link in your email.
Carrier Ownership & Delivery Disclaimer
Once a package is handed over to the carrier (USPS, UPS, or FedEx), ownership transfers to the buyer. While we ensure all products leave our fulfillment center in optimal condition, Lone Star Fit is not responsible for delayed, lost, held, damaged, or misdelivered packages resulting from carrier errors or incorrect shipping addresses entered at checkout.
What to Do If Tracking Shows Delivered But Package Is Missing
If carrier tracking marks your package as delivered but you have not received it:
Check Surrounding Areas: Inspect porch steps, back doors, side yards, mail rooms, or leasing offices.
Check with Household/Neighbors: Verify if a family member, roommate, or neighbor accepted the delivery on your behalf.
U.S. Customers (USPS): GPS tracking can occasionally mark a package as "Delivered" prematurely. Please wait 1 additional business day, as it often arrives the following afternoon.
Contact Local Carrier: Reach out directly to your local post office branch or carrier facility (not the national hotline) with your tracking number to obtain delivery scan coordinates.
If your package remains missing after taking these steps, please file a missing package claim directly with the carrier and notify our support team at support@lonestarfit.shop.
Address Errors & Order Cancellations
Address Updates: If you misspelled or auto-filled an incorrect address, contact us immediately at support@lonestarfit.shop or call +1 325-625-1000. Once dispatched, address changes cannot be made.
Order Cancellations: Due to rapid fulfillment following our 2:00 PM CST cut-off time, cancellations must be requested within 24 hours of purchase and prior to fulfillment.
Damaged Items Upon Arrival
If your product arrives damaged in transit:
Email support@lonestarfit.shop within 7 days of delivery.
Include your Order Number and clear photos of the damaged item and outer packaging.
Once verified, we will arrange a replacement at no additional cost.
International Shipping, Customs & Duties
For international orders outside the United States:
Customs & Import Fees: Tariffs, import duties, VAT, or handling fees imposed by local governments are the sole responsibility of the buyer.
Customs Clearance: Lone Star Fit is not responsible for customs delays, seizures, or unpaid duty holds in your destination country.
High-Risk Order Verification
To protect our customers against payment fraud, orders flagged as high-risk by our secure system may require identity or order verification prior to fulfillment. Shipping timelines commence once verification is successfully completed.
Contact Support
Email: support@lonestarfit.shop
Phone: +1 325-625-1000
Store Address: Lone Star Fit, 720 W 10th St, Coleman, TX 76834, United States